From Patricia M. Kennedy " I would like to extend my most sincere thanks in the lovely semi-detached home you built for me. Kristi and Sandra in your sales office were just great, always made sure I was happy with everything they explained to me about the home I was purchasing. They were very patient and understanding. Heather and Doreen in your construction office also did an outstanding job when I need some questions answered. They always had time for the customer. I also would like to add the Men were more than helpful. I certainly would never hesitate recommending Neilcorp builders and staff to anyone. I am very happy with my decision to have Neilcorp build my home. Thank you once again for your efficiency an dedication to your customers." Yours sincerely, Patricia M. Kennedy From Allan and Karen Johnson " We must confess that we were very hesitant to start all over again and have our retirement home built. It would have been so much easier to simply purchase an existing home. However, that initial hesitation and doubt disappeared the minute we walked into the Neilcorp Sales Office. If it is possible to treat a potential customer like a good neighbour and friend, then Neilcorp Homes has found the way to do it. Most simply stated, Neilcorp Homes offers a quality product backed by quality people in a community that is truly a return to the simple life. They have also managed to surround themselves with superior trade's people and sub-contractors. Everyone, and we do mean everyone, went out of their way to listen, accommodate and then deliver exactly what we expected and hoped for, and right on time. We would like to extend a special thanks to those people with whom we had the most contact starting with Sandra and Kristi in the Sales Office. Your advice and timely response to our questions gives a whole new meaning to customer service and support. Lorna de Jourdan of Carp Country Flooring, Ray Donahue of Deslaurier Custom Cabinets and electrician Rod Stoddart all treated us like we were their only customer. To Doug McIntosh - don't change anything, you have found a winning formula for quality and success that exceeded all our expectations." Allan and Karen Johnson From Kerry Mutton " I must tell you how very happy I am in my new home. It is working out perfectly. Without you, not only would it have not been built, but it is unlikely that I would be living in it. I am truly grateful for the numerous "extra miles" that you crossed in order to help me have a smooth transition. Most builders would have not been so cooperative and helpful. I am indeed forturnate to have found you. Additionally, you should know that my neighbours feel as I do. Everyone I talk to has nothing but praise for your personal relationship with your clients. It is well known that you are, rightfully, proud of your work and care about the people you build for. Don't ever change - it sets you apart from other builders. Please know that you have my deepest thanks for all of the support you and your contractors have given me. I tell everyone how very proud I am to own a Neilcorp Home." Yours truly, Kerry Mutton From Brenda and David Graham We have been in one of your homes for three months now and it has been a wonderful experience from day one. You have a superb group of people working for you! Your sales staff were knowledgeable and friendly and your sub trades delivered a product of exemplary quality and workmanship. Special thanks to Ray Donahue of Deslaurier Custom Cabinets and to Lorna de Jourdan of Carp Country Flooring for their good humoured, endless patience and invaluable guidance You have given us a home that has exceeded our expectations. Thank you and all best wishes for your continued success. Yours truly Brenda and David Graham From Kay and Denis Davignon My wife and I feel strongly that when anyone is on the receiving end of outstanding customer service, it should be recognized and communicated to all concerned. Our experience with Neilcorp General Contracting since purchasing our new home from them about a year ago has been most rewarding to say the least. When we pointed out to Neilcorp's CEO Doug McIntosh that our garage floor seemed to have settled significantly, he took immediate action, inspected the floor and had it replaced within a very short period of time - now that is service! This concern for service is found not only at the top level, but as well amongst the Neilcorp's office staff and trades people. When we requested help moving a heavy piece of furniture, two of their bricklayer trades were sent over, the were extremely courteous, they moved the piece of furniture and, flatly refused to take compensation from us for their efforts. From our point of view, Neilcorp Contracting not only builds an excellent product but as well is a shining example of what customer service is all about. Kay and Denis Davignon From Ken and Carolyn McLellan Once we entered Neilcorp sales office, we were greeted warmly by the sales representatives who guided us through the various stages in planning the layout and options available for our home. Once the planning was completed, the options chosen,a closing date set, our new home was completed on the date specified. We are very pleased with the quality and workmanship in every area of our home. We find that Neilcorp personnel are very accomodating and approachable with a desire to build a home tailored to your dream and your expectations. Ken and Carolyn McLellan