Rave Reviews from Our Clients

What do our clients say about the new homes we build for them? Take a look at some of our customer testimonials for a glimpse into the kind of customer service and craftsmanship we offer each and every client:

Allan and Karen Johnson

We must confess that we were very hesitant to start all over again and have our retirement home built. It would have been so much easier to simply purchase an existing home. However, that initial hesitation and doubt disappeared the minute we walked into the Neilcorp Sales Office. If it is possible to treat a potential customer like a good neighbour and friend, then Neilcorp Homes has found the way to do it.

Most simply stated, Neilcorp Homes offers a quality product backed by quality people in a community that is truly a return to the simple life. They have also managed to surround themselves with superior trades people and sub-contractors. Everyone, and we do mean everyone, went out of their way to listen, accommodate and then deliver exactly what we expected and hoped for, and right on time.

We would like to extend a special thanks to those people with whom we had the most contact, starting with Sandra and Kristi in the Sales Office. Your advice and timely response to our questions gives a whole new meaning to customer service and support. Lorna de Jourdan of Carp Country Flooring, Ray Donahue of Deslaurier Custom Cabinets and electrician Rod Stoddart all treated us like we were their only customer.

To Doug McIntosh - don't change anything, you have found a winning formula for quality and success that exceeded all our expectations.

Sincerely,

Allan and Karen Johnson

Kerry Mutton

I must tell you how very happy I am in my new home. It is working out perfectly. Without you, not only would it have not been built, but it is unlikely that I would be living in it.

I am truly grateful for the numerous "extra miles" that you crossed in order to help me have a smooth transition. Most builders would have not been so cooperative and helpful. I am indeed fortunate to have found you.

Additionally, you should know that my neighbours feel as I do. Everyone I talk to has nothing but praise for your personal relationship with your clients. It is well known that you are, rightfully, proud of your work and care about the people you build for. Don't ever change - it sets you apart from other builders.

Please know that you have my deepest thanks for all of the support you and your contractors have given me. I tell everyone how very proud I am to own a Neilcorp Home.

Yours truly,

Kerry Mutton

Brenda and David Graham

We have been in one of your homes for three months now and it has been a wonderful experience from day one. You have a superb group of people working for you! Your sales staff were knowledgeable and friendly and your sub trades delivered a product of exemplary quality and workmanship. Special thanks to Ray Donahue of Deslaurier Custom Cabinets and to Lorna de Jourdan of Carp Country Flooring for their good humoured, endless patience and invaluable guidance.

You have given us a home that has exceeded our expectations. Thank you and all best wishes for your continued success.

Yours truly,

Brenda and David Graham

Kay and Denis Davignon

My wife and I feel strongly that when anyone is on the receiving end of outstanding customer service, it should be recognized and communicated to all concerned. Our experience with Neilcorp General Contracting since purchasing our new home from them about a year ago has been most rewarding to say the least. When we pointed out to Neilcorp's CEO Doug McIntosh that our garage floor seemed to have settled significantly, he took immediate action, inspected the floor and had it replaced within a very short period of time - now that is service! This concern for service is found not only at the top level, but as well amongst the Neilcorp's office staff and trades people. When we requested help moving a heavy piece of furniture, two of their bricklayer trades were sent over, they were extremely courteous, they moved the piece of furniture and, flatly refused to take compensation from us for their efforts.

From our point of view, Neilcorp Homes not only builds an excellent product but is a shining example of what customer service is all about.

Sincerely yours,

Kay and Denis Davignon

Patricia M. Kennedy

I would like to extend my most sincere thanks for the lovely semi-detached home you built for me.

The staff in your sales office was just great; they always made sure I was happy with everything and they explained every detail about the home I was purchasing. They were very patient and understanding. Heather and Doreen in your construction office also did an outstanding job when I needed some questions answered they always had time for the customer.

I also would like to add the sales staff and builders were more than helpful. I certainly would never hesitate recommending Neilcorp builders and staff to anyone.

I am very happy with my decision to have Neilcorp build my home. Thank you once again for your efficiency and dedication to your customers.

Yours sincerely,

Patricia M. Kennedy

Ken and Carolyn McLellan

Once we entered the Neilcorp sales office, we were greeted warmly by the sales representatives who guided us through the various stages in planning the layout and options available for our home.

Once the planning was completed, the options chosen, and a closing date set, our new home was completed on the date specified. We are very pleased with the quality and workmanship in every area of our home.

We find that Neilcorp personnel are very accomodating and approachable with a desire to build a home tailored to your dream and your expectations.

Sincerely yours,

Ken and Carolyn McLellan

Wayne and Valerie Barr

Dear Doug,

I find it necessary to take the time to compose this letter to thank you for the new home you have built for us.  Quite simply, it has exceeded our expectations!  When I started this process I was hoping to engage a contractor whom I felt would build our home as if it were his own.  Even then, I expected that after taking possession there would be items that would require some follow up, to date there has not been a single thing.  The care, pride and quality of this home amaze my family and friends who have visited us here.

I have also spoken with colleagues and friends who have also recently built homes and they have described the problems that they were required to overcome throughout the building process.  To say the least, they are very impressed when I tell them of the positive experience I have had with Neilcorp.

Thank you Doug, for the advice, care and for the beautiful home that you have built fur us, in what turned out to be a very trying building season.  Please also pass on my thanks and appreciation to Heather and Lyn and also to the other excellent businesses that you have partnered with, Rod, Ray (Deslaurier Custom Cabinets), Roger (Carleton Refrigeration), Jeff (Neil Bros.), Gary (Lambden Windows) and Terry and many more.

Doug, be assured that when I am askecd "How do you like your new home?" I without hesitation provide a glowing recommmendation for Neilcorp.

Sincerely,

Wayne and Valerie Barr

Wayne Stanton and Helene Legare

My husband and I have just moved in to our new Neilcorp Home, in Riverfront Estates, Almonte.  Although we have owned several homes in the past we had never gone through the process of buying a new home from a builder.  We relied on the expert advice and counsel of the whole Neilcorp team, and without hesitation, we can say the whole experience was extremely satisfying.

They encouraged us to make all the changes we wished in order to accommodate our preferences, and through their advice and suggestions, we ended up with the "perfect" place for us, with customized shower, walk-in closet, pantry and lots more.  It is truly amazing to see how the final product came out so well, based on all our wishes, and the professional workmanship of every tradesperson that worked on our home.

From the moment we firmed our choice of lot and model, the process started to unfold quite quickly.  We were somewhat daunted by the number of choices to make and likely as everyhone who goes through this process, we expected there would be problems, delays and a lot of stress.  Not so with Neilcorp.

Everyone we dealt with showed us exactly what we could expect as a standard choice and in each case, we were assured that the standard Neilcorp has chosen for their homes is an upgraded version, be it heating, plumbing, windows and doors etc.

Thanks to their dedication and teamwork, we were able to move into our new home a full 10 days before the agreed on closing date.  Our Pre-delivery Inspection carried out with the owner personally, and the site manager really confirmed that we had indeed made the right choice.  The Neilcorp team and most (or all) of their suppliers and subcontractors are local people and take great pride in their work and their products.  We have even run into a few of them at the local supermarket and know that we have a personal connection with them now.

The satisfaction of seeing it all come together so beautifully is quite amazing and we are thrilled to bits we chose the right builder, in the right community.  We have a home we are proud to show to all our family and friends.

Wayne Stanton and Helene Legare